Privacy Policy

Last updated: November 25, 2025

Introduction

Welcome to Ramithaa Foods ("we," "our," "us"). We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how we collect, use, process, and safeguard your information when you visit our website (ramithaafoods.com), use our contact form, or communicate with us via WhatsApp to place orders.

1. Information We Collect

We collect information in the following ways:

Information You Provide via the Contact Form: When you use the contact form on our website, we collect your name, email address, the subject of your message, and the message content.
Information You Provide via WhatsApp: When you place an order or make an inquiry via WhatsApp, we collect your name, phone number, delivery address, and order details.
Automatically Collected Information: Like most websites, our server may log basic, non-personally identifiable information such as your IP address, browser type, and the pages you visit. This data is used for website analytics and security and is not linked to your personal identity.

2. How We Use Your Information

Your information is used for the following purposes:

To Respond to Your Inquiries: Information from the contact form is sent directly to our email address (ramithaafoods@gmail.com) via Nodemailer, an automated email service. We use this information solely to respond to your questions or comments.
To Process and Fulfill Your Orders: Information provided via WhatsApp is used to confirm your order, arrange for delivery, and communicate with you about your purchase.
To Improve Our Services: We may use aggregated, anonymous data to understand how our customers use our website and to improve the user experience.

3. Data Storage and Security

We take your data security seriously.

Contact Form Data: We do not store contact form submissions in a database on our website. The data is converted into an email and sent directly to us. The security of this data then relies on the security of our email provider (Gmail).
WhatsApp Data: Your conversation history, including personal and order information, is stored within our WhatsApp account, protected by WhatsApp's end-to-end encryption and security measures.

While we take reasonable steps to protect your information, no electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

4. Data Sharing and Third Parties

We do not sell, trade, rent, or otherwise share your personal information with third parties for marketing purposes.

Your information is only used by us to conduct our business. The only third-party services that handle your data as part of our process are:

Google (for Gmail): To receive your inquiries from the contact form.
Meta (for WhatsApp): To communicate with you and process orders.
Nodemailer: The software library used to send the email from our contact form. It does not store your data.

5. Cookies

Our website, built on Next.js, may use essential cookies for basic functionality and performance. We do not use cookies for tracking or advertising purposes. You can control the use of cookies at the individual browser level.

6. Your Rights

You have the right to request access to the personal data we hold about you, or to ask for it to be corrected or deleted. To make such a request, please contact us at ramithaafoods@gmail.com.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Ramithaa Foods
Email: ramithaafoods@gmail.com